Privacy Policy — bet63 Gaming Platform

bet63 is an internationally licensed online gaming and sports betting platform accessible at bet63.ws. References to "bet63", "we", "us", or "our" in this Privacy Policy refer to the bet63 platform operator and its data processing operations. References to "you", "your", or "player" refer to any individual who registers, accesses, or otherwise interacts with the bet63 platform.

bet63 acts as the data controller in respect of all personal data collected through the platform. This means we determine the purposes and means of processing your personal information. Where we engage third-party processors — such as KYC verification providers or payment processors — we do so under binding data processing agreements that restrict those parties to processing data only as directed by bet63 and only for the purposes specified in those agreements.

bet63 collects personal data that falls into the following categories. We collect only what is necessary for the purposes identified in this Privacy Policy.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, or biometric data unless specifically required by our KYC obligations, in which case such data is processed exclusively for identity verification and immediately destroyed upon completion of verification.

bet63 collects personal data through the following channels:

• Direct Registration — Data you provide when creating your bet63 account, including name, contact details, date of birth, and preferred payment method.
• KYC Submissions — Identity and address documents you upload during the verification process, or at any time our compliance team requests verification.
• Platform Activity — Data generated automatically as you use the bet63 platform, including bets placed, games played, session times, and navigation patterns.
• Payment Processors — Confirmation and reference data received from JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank when you make deposits or withdrawals.
• Cookies and Tracking Technologies — Technical and behavioural data collected through cookies, local storage, and similar technologies as described in Section 7.
• Support Interactions — Records of live chat conversations, emails, and any other communication you initiate with the bet63 support team.
• Third-Party Verification Providers — Data received from identity verification and fraud prevention partners to cross-reference the accuracy of information you have provided.

bet63 processes your personal data on one or more of the following legal bases, depending on the nature and purpose of the processing activity:

• Contractual Necessity — Processing required to enter into and fulfil our contractual obligations to you, including account creation, payment processing, and delivery of gaming services.
• Legal Obligation — Processing required to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations, KYC verification mandates, and responsible gaming regulations.
• Legitimate Interests — Processing necessary for bet63's legitimate business interests, including fraud prevention, platform security, customer service improvement, and responsible gaming monitoring, where those interests are not overridden by your fundamental rights and freedoms.
• Consent — Processing based on your freely given, specific, informed, and unambiguous consent. Consent-based processing applies primarily to direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

bet63 uses the personal data we collect for the following specific purposes:

• Creating, verifying, and managing your bet63 player account
• Processing deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank
• Conducting identity verification and KYC checks in compliance with our licensing obligations
• Detecting, investigating, and preventing fraud, money laundering, and other financial crime
• Delivering personalised gaming experiences, including game recommendations and targeted bonus offers where you have opted in to receive them
• Monitoring your gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling behaviour, and proactively reaching out where appropriate
• Processing and responding to support enquiries, complaints, and dispute resolution requests
• Complying with applicable legal and regulatory requirements, including reporting obligations to licensing authorities
• Conducting internal analytics and platform improvement activities to enhance the bet63 player experience
• Sending transactional communications, including deposit confirmations, withdrawal notifications, and security alerts
• Sending marketing communications where you have provided explicit consent to receive them

bet63 does not use automated decision-making in a manner that produces legal or similarly significant effects on players without human review. Where automated processes flag an account for restriction or closure, a qualified compliance team member reviews the flagged activity before any action is taken.

bet63 does not sell your personal data. We share personal data with third parties only in the following limited circumstances, and only to the extent necessary for the specified purpose:

• Payment Processors — JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive only the transaction-specific data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable Pakistani financial regulations.
• KYC and Identity Verification Partners — Licensed identity verification service providers receive document images and personal data solely for the purpose of completing identity verification checks required under our licensing obligations. All such providers are bound by data processing agreements.
• Fraud Prevention and AML Services — We may share relevant data with specialist fraud prevention and anti-money laundering screening services to protect the integrity of the platform and comply with our regulatory obligations.
• Gaming Software Providers — Game providers who supply casino, slot, and other gaming products to bet63 may receive session and wagering data for game integrity, jackpot reconciliation, and technical support purposes only.
• Legal and Regulatory Authorities — We may disclose personal data to regulators, law enforcement agencies, or courts where required by applicable law, a valid legal order, or our licensing conditions. We will notify you of any such disclosure to the extent permitted by law.
• Corporate Transactions — In the event of a merger, acquisition, or sale of all or substantially all of bet63's assets, player personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

bet63 uses cookies and similar tracking technologies to operate the platform, ensure security, remember your preferences, and improve your overall experience. By using the bet63 platform, you consent to the use of cookies as described in this section.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use core platform features. Disabling analytics and marketing cookies will not affect your access to gaming services.

bet63 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

• Active Account Data — Retained for the full duration of your account's active status plus a minimum of five years following account closure, as required by our AML and licensing obligations.
• KYC Documents — Retained for a minimum of five years from the date of verification, or longer if required by applicable law or an ongoing investigation.
• Financial Transaction Records — Retained for a minimum of seven years in accordance with applicable financial record-keeping requirements.
• Support Communications — Live chat transcripts and email records are retained for three years from the date of the interaction, or longer where related to an unresolved dispute or legal claim.
• Marketing Consent Records — Consent records are retained for the duration of your account and for three years following withdrawal of consent, to demonstrate our compliance with consent obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with bet63's data destruction procedures. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to any individual.

bet63 employs a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• AES-256 encryption for all personal data stored at rest on bet63 servers
• TLS 1.3 encryption for all data transmitted between your device and the bet63 platform
• Multi-factor authentication requirements for all internal staff accounts with access to personal data
• Role-based access controls ensuring that internal access to personal data is restricted to authorised personnel only
• Regular penetration testing and third-party security audits of platform infrastructure
• Continuous monitoring of system activity for anomalous access patterns or security incidents
• A documented and tested incident response plan covering data breach identification, containment, and notification

While bet63 takes every reasonable precaution to protect your data, no system is entirely immune to risk. You also play an important role in keeping your account secure: use a strong, unique password, enable two-factor authentication where available, and never share your login credentials with any third party.

bet63 operates internationally and may transfer personal data to servers or service providers located outside Pakistan. Where such transfers occur, bet63 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections described in this Privacy Policy.

Safeguards used for international data transfers include:

• Binding data processing agreements incorporating internationally recognised standard contractual clauses
• Transfers to jurisdictions that maintain data protection standards recognised as adequate under international frameworks
• Technical and organisational measures applied at the receiving end equivalent to those described in Section 9 of this policy

Players who wish to receive more information about the specific safeguards in place for international transfers of their personal data may submit a request to the bet63 support team.

As a bet63 player, you hold the following data rights at all times. These rights are free to exercise and can be invoked by contacting the bet63 support team via live chat or email at [email protected].

• Right of Access — Request a copy of all personal data bet63 holds about you, together with information about how it is being used. Requests are fulfilled within 30 calendar days.
• Right to Rectification — Request correction of inaccurate or incomplete personal data. Where correction affects KYC-verified data, you may be required to provide supporting documentation.
• Right to Erasure ("Right to be Forgotten") — Request deletion of your personal data. This right is subject to our legal retention obligations; we may be required to retain certain data for regulatory purposes even after account closure.
• Right to Restriction of Processing — Request that we restrict how we use your data while a rectification or objection request is under review.
• Right to Data Portability — Receive a machine-readable copy of your personal data in a structured, commonly used format for transfer to another service provider.
• Right to Object — Object to processing of your personal data for direct marketing or profiling purposes. Upon receipt of a valid objection, bet63 will cease the relevant processing immediately.
• Right to Withdraw Consent — Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

bet63 sends marketing communications — including bonus offers, promotions, PSL betting updates, and platform news — only to players who have explicitly opted in to receive them. We do not send unsolicited marketing messages.

Marketing communications may be delivered via the following channels, subject to your individual preferences:

• Email to your registered bet63 email address
• SMS to your registered Pakistani mobile number
• In-platform notifications when you are logged in to your bet63 account

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email you receive from bet63
• Updating your communication preferences in your bet63 account settings
• Contacting the bet63 support team via live chat or email and requesting removal from marketing lists

Opting out of marketing communications does not affect transactional messages such as deposit confirmations, withdrawal notifications, security alerts, or account status updates. These messages are sent regardless of marketing preferences as they are necessary for the operation of your account.

bet63 is strictly an adult platform. Access to gambling and gaming services on bet63 is permitted only to individuals who are aged 21 years or above. bet63 takes its obligations regarding the protection of minors with the utmost seriousness.

As part of our registration and KYC process, every bet63 player is required to provide verifiable proof of age. Accounts where age verification cannot be completed, or where we have reasonable grounds to suspect the account holder may be under 21, will be suspended pending investigation and may be permanently closed.

bet63 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data belonging to a minor has been collected, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child may have registered on the bet63 platform should contact our support team immediately at [email protected].

The bet63 platform may reference or integrate with third-party services, including payment gateways and game software providers. This Privacy Policy applies exclusively to data collected and processed by bet63 directly. bet63 is not responsible for the privacy practices of third-party service providers, and we encourage you to review the privacy policies of any third-party services you interact with independently of the bet63 platform.

Where bet63 engages third-party data processors, we ensure that:

• All processors are bound by written data processing agreements that restrict their use of your data to the purposes specified by bet63
• All processors implement technical and organisational security measures equivalent to or exceeding those described in Section 9 of this policy
• No processor is permitted to sub-contract processing of bet63 player data without our prior written authorisation
• All processor relationships are reviewed periodically to ensure ongoing compliance with our data protection standards

bet63 reserves the right to update or modify this Privacy Policy at any time. When material changes are made — that is, changes that significantly affect how we collect, use, or share your personal data — we will notify you via email to your registered address and/or through a prominent notice on the bet63 platform prior to the changes taking effect.

For minor or clarificatory changes that do not materially affect your rights, we may update the policy without direct notification, though the revised policy will always be accessible on this page with an updated effective date clearly displayed at the top.

Continued use of the bet63 platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree to the revised policy, you should cease using the platform and contact our support team to request account closure.

If you have questions, concerns, or requests relating to this Privacy Policy or bet63's data processing activities, please contact our Data Protection team through any of the following channels:

• 24/7 Live Chat — The fastest way to reach us. Available directly on the bet63 platform at all times.
• Email — [email protected] — For formal data rights requests and written privacy complaints. Responses within 24 hours for general enquiries and within 30 calendar days for formal rights requests.

If you are not satisfied with how bet63 has handled your privacy concern or rights request, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction. bet63 is committed to cooperating fully with any regulatory investigation arising from a player complaint.

All formal privacy complaints will be acknowledged within 3 business days, investigated thoroughly, and responded to in writing within 30 calendar days of receipt. Where additional time is required, we will communicate this to you with a clear reason and a revised resolution date.